PRIVACY POLICY

Last Updated: 07/04/2026

Welcome to bookpgnow.com (“Website”, “Platform”, “we”, “our”, or “us”), owned and operated by ZeroAstra Web Group.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit or use bookpgnow.com, contact us, submit booking or inquiry requests, or interact with any advertisements, forms, or services made available through our Website.

By using this Website, you agree to the terms of this Privacy Policy.

  1. Who We Are

Website: bookpgnow.com
Contact Email: [email protected]
Business Name / Legal Entity: ZeroAstra Web Group
Registered / Business Address: Asardoh Tq.Dharur Dist. Beed 431124
Support Contact Number: 8767271772

If you have any questions about this Privacy Policy or your personal data, you may contact us at [email protected].

  1. Scope of This Policy

This Privacy Policy applies to:

  • visitors to our Website,
  • users who submit PG inquiry or booking request forms,
  • users who contact us by email, phone, WhatsApp, or website forms,
  • users who interact with advertisements, analytics tools, or cookies on our Website.

This Privacy Policy does not apply to third-party websites, apps, payment gateways, maps, ad networks, or property-owner pages that may be linked from our Website.

  1. Information We Collect

A. Information You Provide Directly
When you fill out a form, make an inquiry, request a callback, or contact us, we may collect:

  • your full name,
  • phone number,
  • email address,
  • gender preference for PG,
  • city / locality preference,
  • budget preference,
  • move-in date,
  • room-sharing preference,
  • message or inquiry details,
  • any other information you voluntarily provide.

B. Booking / Transaction-Related Information
If you request a booking, reservation, or lead connection, we may collect:

  • booking request details,
  • selected PG / property details,
  • communication records,
  • payment-related status information, if applicable.

Note: We do not store full debit/credit card details on our servers unless explicitly stated. Payments, if enabled, may be processed by third-party payment providers.

C. Automatically Collected Information
When you use our Website, we may automatically collect:

  • IP address,
  • browser type,
  • device information,
  • operating system,
  • referring website,
  • pages visited,
  • date and time of visit,
  • session activity,
  • clicks and interactions,
  • approximate location derived from IP.

D. Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to:

  • keep the Website functioning properly,
  • understand visitor behavior,
  • improve performance,
  • remember preferences,
  • measure advertising effectiveness,
  • show relevant ads.
  1. How We Use Your Information

We may use your information for the following purposes:

  • to provide PG discovery, inquiry, lead-generation, and booking-related services,
  • to connect you with PG owners, managers, agents, or listing partners,
  • to respond to inquiries and support requests,
  • to verify information and reduce spam or fraud,
  • to improve our Website, services, and user experience,
  • to analyze usage trends and traffic patterns,
  • to communicate updates, confirmations, or service-related messages,
  • to comply with legal obligations,
  • to protect our rights, safety, platform integrity, and users,
  • to display and manage advertising, including Google AdSense or other ad services, if enabled.
  1. Legal Basis / Grounds for Processing

We process personal data based on one or more of the following grounds, as applicable:

  • your consent,
  • your voluntary request for information, callback, or booking assistance,
  • performance of a service requested by you,
  • compliance with legal obligations,
  • legitimate operational purposes such as fraud prevention, service security, analytics, and customer support, where permitted by applicable law.
  1. Sharing of Personal Data

We may share your information with:

A. PG Owners / Managers / Listing Partners
If you submit an inquiry or booking interest, we may share relevant details with the concerned PG owner, operator, manager, or authorized representative to help process your request.

B. Service Providers
We may share data with trusted vendors who support:

  • website hosting,
  • analytics,
  • customer support,
  • form processing,
  • email delivery,
  • spam protection,
  • payment processing,
  • communication tools,
  • cloud storage,
  • advertising services.

C. Legal / Regulatory Authorities
We may disclose information if required by law, court order, legal process, law-enforcement request, or to protect rights, users, or platform security.

D. Business Transfers
If our business is merged, acquired, reorganized, or sold, personal data may be transferred as part of that transaction, subject to applicable law.

We do not sell your personal data as a business model unless explicitly stated and lawfully permitted.

  1. Google AdSense, Advertising, and Third-Party Vendors

We may display advertisements on our Website using Google AdSense and/or other advertising partners.

Third-party vendors, including Google, may use cookies, web beacons, and similar technologies to serve ads based on a user’s visits to this Website and/or other websites.

Google may use advertising cookies to help serve ads based on your prior visits to this Website or other sites on the internet.

Users may be able to manage or opt out of personalized advertising through Google’s ad settings and/or other industry opt-out tools, where available.

If third-party ad networks are used on this Website, such vendors may also use cookies or similar technologies for ad delivery and measurement, subject to their own privacy policies.

We do not control how third-party ad providers collect or use information on their own systems. We encourage users to review the privacy policies of such third parties.

  1. Analytics and Tracking

We may use analytics tools such as Google Analytics or similar services to understand:

  • how users find our Website,
  • which pages are most useful,
  • how users interact with the Website,
  • performance issues and improvements.

Analytics providers may use cookies or similar technologies to collect information about your use of the Website.

  1. Cookies Policy Summary

Cookies are small text files stored on your device. We may use:

  • essential cookies for basic website operation,
  • performance / analytics cookies to understand traffic and usage,
  • functional cookies to remember settings,
  • advertising cookies to support ad delivery and measurement.

You may control or disable cookies through your browser settings. However, blocking some cookies may affect Website functionality.

  1. Data Retention

We retain personal data only for as long as reasonably necessary for:

  • inquiry handling,
  • booking support,
  • record keeping,
  • legal compliance,
  • fraud prevention,
  • dispute resolution,
  • enforcement of agreements,
  • analytics and operational purposes.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

  1. Data Security

We use reasonable technical and organizational safeguards to protect personal data against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet-based system is completely secure, and we cannot guarantee absolute security of data transmitted online.

  1. Your Rights

Subject to applicable law, you may have the right to:

  • request access to your personal data,
  • request correction or updating of inaccurate data,
  • request deletion / erasure of your personal data,
  • withdraw consent where processing is based on consent,
  • request grievance redressal,
  • contact us regarding how your data is used.

To exercise your rights, please email us at [email protected] with sufficient details to identify your request.

We may ask for verification before processing certain requests.

  1. Children’s Privacy

Our Website is not intended for children where parental/guardian consent is required under applicable law.

If you believe that a child has provided personal data through our Website without valid authorization, please contact us. We will review and take appropriate action as required by law.

  1. Third-Party Links

Our Website may contain links to third-party websites, maps, payment pages, social media pages, or property-related resources. We are not responsible for the privacy practices, content, or policies of third-party services.

Users should review the privacy policies of those third parties before sharing personal data with them.

  1. International Transfers

If any of our service providers store or process data outside India, your information may be transferred to and processed in other jurisdictions, subject to applicable safeguards and legal requirements.

  1. Grievance Officer / Contact for Complaints

If you have any grievance, complaint, or concern regarding your personal data or this Privacy Policy, you may contact:

Grievance Officer: [GRIEVANCE OFFICER NAME]
Email: [email protected]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]

We will review complaints and respond within a reasonable period in accordance with applicable law.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • legal requirements,
  • advertising or analytics tools,
  • platform features,
  • business practices,
  • operational needs.

The updated version will be posted on this page with a revised Last Updated date. Continued use of the Website after changes means you accept the revised Privacy Policy.

  1. Contact Us

For privacy-related questions, requests, or concerns, contact us at:

[email protected]
Website: bookpgnow.com